Thursday, March 5, 2026 - Evening Session (Dentists Only); Dentists: Your Office Manager is Set Up to Fail - Transforming Titles into True Leadership for Practice Success with Laura Nelson, MS
Address: Royal Oaks Country Club: 8917 NE Fourth Plain Blvd, Vancouver, WA
Email: clarkdentists@gmail.com
Click here to register for the meeting at Royal Oaks Country Club. Please register so we can arrange catering properly. Please see Royal Oaks Dress Code.
Cost: CCDS Members - Complimentary
Non-Members (Dentists only) - Donation $100 | Invoice will be emailed to you after submitting the reservation form.
6:00 pm – Dinner and Social Time
6:15 pm – Announcements
6:30 pm – Dentists: Your Office Manager is Set Up to Fail; Transforming Titles into True Leadership for Practice Success
Presenter: Laura Nelson, MS – Founder of Front Office Rocks | VP of AI at Mango Voice
8:20pm – Questions and closing comments
Lecture Description: Most office managers aren’t failing—they’re overwhelmed, undertrained, and expected to lead without the tools to do so. In this eye-opening session, Laura Nelson addresses the quiet leadership gap plaguing dental practices: office managers are handed the title, tasked with responsibilities dentists don’t want, and then left to figure it out alone. The result? Bottlenecks, frustration, burnout, and stunted practice growth.
At the same time, many dentists haven’t been trained to lead either—making it difficult to support or develop the team they rely on. This talk is designed to change that. We’ll unpack what true leadership looks like in a dental office and how investing in your office manager can unlock efficiency, accountability, and long-term growth.
What Attendees Will Learn:
The Small Business Reality Check: Understand the natural business cycle and why strong leadership—not just clinical skill—is essential to keep things moving forward.
Leadership Traits that Matter: Identify the specific qualities dentists and office managers must build to lead effectively in today’s practice environment.
Development That Works: Get practical strategies for training and empowering your office manager to lead with confidence and clarity.
Culture as a Competitive Advantage: Explore how creating a leadership-driven culture improves communication, morale, and team performance.
Retention Through Leadership: Learn how well-supported managers drive retention, reduce drama, and create a team that actually wants to stay and grow.
Speaker Bio: Laura Nelson, M.S., is a dynamic leader, author, speaker, and educator, renowned for her transformative contributions to the dental industry and beyond. As the founder of Front Office Rocks, she revolutionized dental office training with groundbreaking online platforms that enhance practice performance and empower teams to reach their full potential.
With a career spanning over 20 years, Laura now serves as Vice President of AI, Training and Development at Mango Voice, where she leads the industry in advancing AI-driven solutions for dental front office operations. She is widely recognized as the leading expert on how dental teams can adopt artificial intelligence to improve workflow, communication, and patient experience.
Laura also co-founded Sober Life Rocks, a pioneering initiative promoting sober choices in professional settings, helping to build healthier lifestyles and more inclusive communities.
Laura's expertise spans beyond dentistry, making her a sought-after speaker and coach. She is the author of four impactful books: Step Away from the Drill, Hiring Without Hesitation, The Inclusive Event Planner, and Brush Up on AI, offering insights on practice management, effective hiring, inclusive events, and the future of artificial intelligence in dentistry. Internationally acclaimed for her engaging talks, Laura also founded Sober Life Rocks, building a community that celebrates sober choices. She works with meeting planners and employers to create welcoming, sober-inclusive environments.
This meeting will be sponsored by:.....
